Casio watches are a classic. Depending on what type of Casio you have may determine where you need to go for a repair. Most commonly your three options are a repair shop, jeweler, or a Casio authorized service center. In this article we will find where to get a Casio watch fixed, warranty information, and my experience with the Casio watch repair near me.
Casio Watch Repair Near Me – Find a Repair Shop
If you are searching for “Casio Watch Repair Near Me”, use the map below…
First let me address a Classic Casio watch before we get into general repairs. If you are looking for work to be done on a classic Casio watch from the 1980’s you should contact an authorized service center first. Do not seek a local repair or have any unauthorized work performed.
Unauthorized Casio Watch Repair Shops
Any local watch shop or jeweler will be happy to look at and perform repairs on your Casio. Just because they can do the work does not mean they are authorized by Casio to do the work. A standard watch repair or jeweler is a repair shop, but not necessarily an authorized Casio service provider. What that means is that they may not honor the warranty on your watch. Also having them work on it may automatically void the warranty on it.
So Why Does Anyone Go to a watch repair shop or jeweler if it is unauthorized?
Local shops are more convenient and typically have faster turnaround times on their work. Additionally you can often talk to a technician face to face and discuss your watches issue. If your warranty is expired anyway or you don’t have a watch worth much, you may not care so much about unauthorized repair work.
Authorized repair centers are that which are certified by Casio to perform work on their products. However in most cases you have to mail in your watch and wait 2 to 5 weeks for the work to be completed.
How Long is My Casio Warranty?
Casio watches have a short warranty compared to other brands. It is a one year limited warranty that begins on the date of purchase. The warranty covers craftsmanship and manufacturer defects only. There is also a clause that specifically addresses unauthorized repair work. It says that
“…you shall NOT have any claim under this warranty for repair or adjustment expenses if: The issue is caused by improper treatment, the issue is caused by a fire, the issue is caused by improper repair or adjustment made by anyone other than a CASIO service center, and the case, band, glass or battery is damaged.”
To make a claim on the warranty you must have the receipt for proof of purchase that clearly shows the model number and the price you paid. You can read the Casio warranty here.
Casio Watch Battery Replacement
If your Casio timepiece contains a battery eventually you will need to get it replaced. This is a common repair for Casio’s becomes many of them contain a Quartz movement or they are digital. Having a battery changed a watch shop or changing it yourself technically is deemed as an unauthorized repair. So if you are interested in keeping the warranty in tact you must seek out an authorized service center.
While I don not encourage you to work on your watch yourself, it is possible to change the battery on your own. You may need to refer to a watch battery conversion chart to get the right size. Then you need some basic tools like a case knife, tweezers, small screw driver, and a watch holder.
For a water resistant watch, i recommend having a pro technician change the battery out for you. They will run a water resistance test upon completion to ensure the case is properly sealed.
Casio Crystal Replacement
The crystal is often referred to as the glass. It is the clear piece that protects the watch face, dial, and hands. On a Casio, different watch models utilize different materials such as mineral glass, plastic resign, plexy glass, acrylic, and mineral glass. All of the materials in the watch world are the less expensive materials and are affordable to replace.
The G Shock series watches in my opinion have a great super strong crystal. Most issues here are scratches, which can be buffed out.
Replacing the Band or Strap
Most Casio watches can have the band or strap swapped out with the use of a spring pen. Replacement bands and straps are usually inexpensive for this brand. Now if you have a vintage Casio you will pay higher price for an original band since these are getting harder to come by. For other watch models though you can find rubber synthetics, leather, fabric, and metal bands easily. A lot of 3rd part universal fit bands and strips will work well on a Casio, you don;t need a Casio manufactured product.
Resizing a Band or Strap
Resizing a watch is a routine repair for any shop. If you take the watch back to the place you purchased many will resize for free as a courtesy. If you do get charged it should cost less than £10.
Straps made of rubber, leather, and fabrics are more difficult to resize. Eventually you run out of material to work with. Metal bands it’s just a matter or adding or removing links as needed.
One of the tricks with resizing an old Casio is dealing with a rubber strap. You not only need to punch a new hole, but it can be difficult to get the holes shape and spacing correct to look uniform. For a special sizing of that nature I would contact an authorized Casio service center.
The crown is the button or knob that sticks out and allows you to adjust the time and functions. There is an internal pin, called the stem, that connects the crown to the watches internal movement. When the crown gets damaged it may just need to be replaced. However crown damage should be looked at by a pro. Commonly when a crown is damaged the stem is damaged also. IF the stem has been pushed to far in, the watches movement may also have issues.
getting a crown repair on a newer Casio is affordable and a straightforward repair for a technician. This is because it is a standard design and for a new watch the parts are available. Crown damage on a vintage Casio is complicated, because finding the parts is really hard. This will add time and expense to your work.
Repairs to the Watches Movement
The movement is all of the internal mechanisms that make your watch work. If you have a digital watch you movement is basically a chip board. On certain movements like Quartz, automatic, or mechanical watches over time they need to be serviced. If you have serious issues with your timepiece the movement may require a full overhaul. It is also possible to replace a movement on these watches.
Mailing in a Watch to a Authorized Service Center
If you need to deal with an authorized service center you will most likely need to mail in your timepiece. Here is how that process generally works…
A Casio service center can perform any type of work that you need. This includes battery replacement, resizing, crystal repair, routine servicing, and major movement overhauls.
When they receive the timepiece they will review your repair request. Next they will inspect the watch and determine if it is covered under warranty. Any issues not covered under warranty they will make an estimate cost for you. Issues covered under warranty will be fixed for free. If you don’t want to pay for the repair work, they will mail your watch back without the work completed.
When sending in a watch to make a warranty claim you must include the original receipt that shows the purchase date, purchase price, and watch model number.
Find a Casio authorized service center.
Before Sending Your Timepiece In…
If you think you need to send in your Casio watch for repair, follow the guidance below…
- Write on an index card the problem with the watch. Be very specific about the issue you want fixed.
- Estimate the watches value and write it on the index card.
- Write your name, number, address, and email on the index card.
- Write the watches model number on the index card.
- Insure the package for the value of the watch.
- If you are claiming a warranty, make sure to include the warranty information.
- Pack the watch in bubble wrap to secure it in transit.
- Follow all directions on their support page,
Can you Fix a Casio Watch Yourself?
You can fix any watch on your own technically, that doesn’t mean you should do it. There are repairs you can DIY that are easier then others such as changing the battery, resizing, and changing out the band or strap. Newer Casio G Shock watches really are pretty easy for common fixes. Just bear in mind how your actions may void the warranty.
Here are some additional sites I would recommend for Casio assistance:
- Reddit: Casio
- Casio G Shock Forum: Watch U Seek
- Watch Freeks : Casio Forum
- The Watch Forum: All Things Casio
Casio Watch Repair Near Me Conclusion
Casio was one of the first manufactures of both analog and digital Quartz watches. If you have an old retro Casio I would highly recommend seeking a professional technician to do any repair work. You will just need to determine whether you want an authorized repair or if an unauthorized repair is ok for you. There are certain repairs you can do on your own like a battery swap, but I would steer you away from anything that involves the movement. This is what I have learned from the Casio watch repair near me.